Purchase of Products
- You agree to comply with any and all notices, operating rules and policies and instructions pertaining to the purchase of products through Illuminati Technique website.
- You may place an order by following and completing the process on the website. You shall be responsible for ensuring the accuracy of the order.
- For Customized Items, you shall purchase the merchandise in accordance to any Quotation and/or Contract provided.
- We reserve the right to reject part or all of any order, based on our ability to manufacture or ship products on said order or due to its size, payment terms, customer payment history, delivery date(s), delivery location, or just because we choose to.
- We reserve the right to upgrade our products offerings and components in our products without formal notice. We do our best to keep this site updated as changes and upgrades are made to production products.
- Pricing error: We reserve the right to terminate the order, in the event that a product has been mispriced on the website in which event, we shall notify you of such cancellation by giving notice. We shall have such right to terminate whether or not products have been dispatched or are in transit and whether payment has been charged to you. Upon termination and if applicable, we shall offer arrangements on how to resolve the error.
Cancellation of Order
- No refund policy.
- Cancellation by Customer: You may cancel the order before delivery. All payments made shall be forfeited.
- Cancellation by Illuminati Technique: Orders may be stopped in transit, suspend further deliveries to the customer-client and/or terminate the transaction with immediate effect by notice to the customer-client on or at any time after the occurrence of any of the following events:
- the products become unavailable for any reason;
- the customer-client being in breach of an obligation under these terms and conditions
- the customer-client becomes insolvent;
- cancellation is ordered by a regulator or any competent court.
- Option to change order: You may request a change of order in writing. Such changes will be subject to price difference and stock availability. You will also be charged for all costs occasioned by such change(s), and we will be under no obligation to implement said changes unless and until you agree to pay such additional costs thru a conformed Quotation. To the extent that the goods are to be manufactured, you shall indemnify us against all liabilities, costs, expenses, damages and losses (including any direct, indirect or consequential losses, loss of profit, loss of reputation and all interest and penalties.
Delivery of Products
- Address: Delivery of the products shall be made to the address you specify in your order.
- Shipping: Shipping charges shall be expressed upon checkout. Quotations in writing shall also indicate shipping fees. We only process and ship orders Mondays to Saturdays.
- Illuminati Technique is not held responsible for any loss, defect and damage as a result of using third party transport services.
- Delivery lead time: Delivery is subject to availability of the products. Customized Items: 30-45 working days. Fulfilled by ITE: 45working days. All other items: 3-5 working days. We will make every reasonable effort to deliver the product to you within the delivery lead time stated in this page and on the relevant page on which the product is listed. All delivery lead time given are estimates only and delays can occur. If the delivery of your product is delayed, we will inform you accordingly via call and e-mail and your product will be dispatched as soon as it becomes available.
This is subject to changes in case of events beyond reasonable control, such as delays due to COVID, weather delays, or other fortuitous events.
- General: You may pay for the product using any of the payment methods prescribed on the website. All payments shall be made to us.
- Payment methods: You agree that you are subject to the applicable user agreement of your payment method. You may not claim against us for any failure, disruption or error in connection with your chosen payment method. We reserve the right at any time to modify or discontinue, temporarily or permanently, any payment method without notice to you or giving any reason.
- If the customer-client fails to make any payment pursuant to the terms and conditions of the payment method elected or payment is cancelled for any reason whatsoever, we shall be entitled to cancel or suspend delivery of the products until payment is made in full.
- Refund of Payment: No refund policy. Change item is applicable for returned products. Price difference shall be paid by customer upon changing of items. Shipping cost for the returning of items shall be shouldered by the customer. Shipping costs are non-refundable. Please contact 0927-9894632 within seven days of receiving the item to report the error or damage.
- Returns: No claims for defective or missing items/parts will be entertained after seven (7) days from receipt of goods.
Change of mind would not be considered as valid return reason.
Original receipt must be presented and Items must be returned in new condition, in their original box and include all packing material, manuals and all accessories.
Illuminati Technique will only accept return requests for items delivered through our own delivery service. Replacement of returned items shall follow the delivery lead time per product category/brand/kind.
- Replacement: As an alternative to returning faulty or damaged products, a customer-client may request for a replacement of such products. Such request shall be irrevocable upon notification of the request to us. Upon repair, or replacement being made, the customer-client shall have no further claim against us. When provided with replacement products, the non-conforming products or parts thereof shall become our property and upon request such products or parts thereof should be shipped back to us.
- Risk of damage or loss: Risk of damage to or loss of the products shall pass to you at the time of delivery.
- LED light source that are not built-in to the fixture are not covered by ITE's warranty.
- In the event that performance of any part of the Contract is affected by any unforeseen circumstances whatsoever or any cause beyond our reasonable control, we may delay suspend or terminate performance of the Contract or any part thereof. Illuminati Technique shall be under no liability whatsoever for any loss or damage arising in any way out of such delay suspension or termination of the Contract or any part thereof.
- No failure or delay by a party to exercise any right or remedy provided under these Conditions by law shall constitute a waiver of that or any other right or remedy, nor shall it preclude or restrict the further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall preclude or restrict the further exercise of that or any other right or remedy.
This Agreement and, if any, resolution of conflicts shall be governed by the laws of the Republic of the Philippines. The Parties hereto do not intend that any term of these Terms and Conditions shall be enforceable by any person who is not a party to this Agreement.